Privacy Policy
Who we are and how you can contact us
We accommodate a professional group of experienced rattan craftsmen in 5 rattan craft centers in Majalengka, located at Leuwimunding, Majalengka, West Java - Indonesia.
You can contact us in writing at the address above or by emailing info@wirabumi.id. If you would like to speak to us please call us on +62 819 9424 9650.
What personal data we collect about you
We Collect;
- personal data that you provide to us. There are lots of ways in which you may share your personal data with us, for example, you may make an enquiry via our website, post on social media sites that we run, use our apps or contact us in connection with services that you would like to buy or order, or have already bought, from us. The personal data that you provide to us may include your name, address, e-mail address and phone number, financial and credit card information, job role and employer and any other information you choose to provide to us.
- personal data about your use of our website. This is technical information and includes details such as your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or products you viewed or searched for, page response times, length of visits to certain pages and page interaction information (such as scrolling, clicks, and mouse-overs).
- Information we receive from other sources. We also use other third-party analytics services to analyze how a visitor uses the website or interacts with the content we provide. Examples of these services include:
o Google Analytics
What we use your personal data for
We use your personal data in the following ways:
personal data that you provide to us is used to:
- process and respond to any enquiry you make
- provide you with the information, products and services that you request from us
- manage and administer our business
- review and improve our service
personal data about your use of our website is used to:
- administer our website and for internal operations, including improving the term of of quality services, data analysis, testing, research, statistical and survey purposes
- to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device
- to allow you to participate in interactive features of our service, when you choose to do so
- as part of our efforts to keep our site safe and secure
When we need your consent to use your personal data
Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
- we are entering into and carrying out our obligations under a contract with you
- we need to use your personal data for our own legitimate purposes (such as the administration and management of our business and the improvement of our services) and our doing so will not interfere with your privacy rights
In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent. In these circumstances we will explain how we wish to use your data and ask for your consent. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date.
Cookies
WHAT ARE COOKIES?
Cookies are small text files, which are stored on your computer or mobile device. They are designed to hold a modest amount of data specific to you and our website. This allows us to deliver a page tailored to you, or the page itself can contain some script which is able to carry information from one visit to the website (or related site) to the next.
Most websites contain cookies; they do not harm your computer or mobile device. Cookies need to be enabled in order to make the most out of our site, or to purchase anything online.
At this moment we use a third party cookies set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. These cookies show us how you found our website and enable the function of Google Analytics which allows us to analyse visitor statistics such as visits, browser usage, and response to marketing activity. This helps us to improve our website and your buyers experience.
Personal data you are legally obliged to provide
You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our services to you.
Your rights to know what personal data we hold and to control how we use it
You have a legal right to know what personal data we hold about you - this is called the right of subject access. You can exercise this right by sending us a written request at any time. Please mark your letter “Subject Access Request” and send it to us by post or email using the details in the Who we are and how you can contact us section.
You also have rights to:
- prevent your personal data being used for marketing purposes, in this case we do not use your data for marketing purpose
- have inaccurate personal data corrected, blocked or erased
- object to decisions being made about you by automated means or to your personal data being used for profiling purposes
- object to our using your personal data in ways that are likely to cause you damage or distress
- restrict our use of your personal data
- require that we delete your personal data
- require that we provide you, or anyone that you nominate, with a copy of any personal data you have given us in a structured electronic form such as a CSV file
When we will share your personal data with others
We share your data with the following people in the day to day running our business:
- any business partners, suppliers and sub-contractors we work with to provide you with goods or services that you have requested from us. This includes third party suppliers such as Leather suppliers, Cushion suppliers, and Labeling suppliers.
- analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may also share your personal information with third parties on a one-off basis, for example, if:
- we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
- we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use or our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and exporting goods
How we keep your personal data safe
We take every care to ensure that your personal data is kept secure. The security measures we take include:
- only storing your personal data on our secure local server
- keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises
- enforcing a strict policy on out of office working
How long we keep your personal data
We only keep your personal data for as long as we actually need it. In practice this means that we will keep:
- your name and contact details for marketing purposes until you state in writing to us to request to delete it
- a record of the services for 5 years
- complaint records for 5 years
Please note that we may anonymise your personal data or use it for statistical purposes. We keep anonymised and statistical data indefinitely but we take care to ensure that such data can no longer identify or be connected to any individual.
How we keep this policy up to date
We will review and update this policy from time to time. This may be to reflect a change in the goods or services we offer or to our internal procedures or it may be to reflect a change in the law.
The easiest way to check for updates is by looking for the latest version of this policy on our website (https://www.wirabumi.id) or you can contact us (see Who we are and how to contact us) to ask us to send you the latest version of our policy.
Each time we update our policy we will update the policy version number shown at the end of the policy and the date on which that version of the policy came into force.
This is policy version 1 which came into effect on 30th December 2018